News About Our Upcoming Customer Service Workshop

by Charles Bernard

This week, CFS is conducting a Customer Service training for one of our clients, which is right on track for our blog theme of the month…

The training is not only for customer service personnel, but for everyone in the NY/NJ offices.  Somewhere around 50 people will attend.  Support staff, senior level executives, and even finance personnel are participating.  We will not only be focusing on external customers, but on internal customers within the firm as well.

In typical CFS style, we will drive the workshop through a workbook that participants complete and use for future reference, as well as provide a handout with customer service tips. 

This curriculum will be used for other clients, and we will post the handout as a white paper that can be downloaded from our website.  Until it is posted, feel free to contact us if you would like to receive a copy. 

We thought our readers would also be interested in the videos that we will be showing at the event.  Here are the links:

Examples of Poor Customer Service:
Seinfeld – rent a car
Gas Station Attendant
This is Kelly

Examples of Outstanding Customer Service:
Starbucks
Johnny the Bagger

An Additional Inspirational Video:
Nick Vujicic